iBenzer Inc. warrants all of its products with One-Year Limited product warranty against defects in workmanship and materials under normal use for a period of one year from the original purchase date. This warranty does not cover accidental damage, misuse, improper care, or alteration.
Defective or Damaged Products: The warranty will cover defects in workmanship and in materials. iBenzer will cover the shipping expenses if it finds that the product is defective in materials or workmanship and at no charge to you repair or replace the product at our discretion and return the product to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country. Proof of Authenticity / Proof of Purchase: When requesting a warranty replacement, we may require proof that the claim is valid. In this regard, we may ask you to submit some form of proof of purchase including a valid receipt. You may also need to submit a photograph of the product to prove its authenticity and/or show the defective part of the product. The warranty does not cover the contents in your bag. iBenzer is not responsible for any damage done to customer’s digital devices, accessories or other personal belongings.
Exclusions in Coverage
- Accidental damage;
- Normal ware and tear of Product;
- Misuse, abuse or other normal use;
- Damaged caused by natural disaster;
- Damaged caused by improper maintenance;
- Damaged caused by unauthorized repair attempts;
- Any third-party products
How to File a Warranty Claim
If you need to submit a claim on one of our iBenzer products, please contact us at [email protected]
Please kindly attach a copy of your receipt and an image showing the damage. Claims will not be processed without a receipt/invoice. We will advise you on the next steps.
Once we have the necessary information and/or product we’ll send the replacement product out to you and will keep you update the tracking number of the replacement.
Depending on the information provided please allow 1-3 weeks to process your claim.